Managed IT Services

Tttec’s remote monitoring and Management services makes your IT costs more predictable and reliable, reduces risk to your data and IT assets, and frees up your resources so you can focus entirely on your core business activities

TTec delivers proactive managed services that keep your network up and running at optimal effectiveness and efficiency, with superior network performance, security, and reliability—all at an affordable price.

Monitoring and Alerting

  • TTec will proactively monitor your network and remotely address potential points of failure before they become critical
  • When a site visit is required, automatic alerts guarantee a rapid response time
  • Problems will often be resolved before you’re even aware that they are occurring
  • Value: You’ll see a reduced cost of downtime, and minimize the resulting lost opportunities, lost productivity, and service costs

Security Assurance

  • Extensive reporting gives you a bird’s-eye view of your entire network’s security
  • Alerts on attempted network access by unauthorized users
  • Ban high-bandwidth interactive games or illegal peer-to-peer file sharing applications that monopolize business resources and often introduce viruses and Spyware
  • Patch inventory ensures your operating systems are up-to-date and not exposed to vulnerabilities
  • Value: You’ll reduce downtime and its associated costs, while increasing customer confidence.

Asset Management

  • Up-to-date hardware, software and patch information
  • Can be used for insurance claims in case of flood, fire or theft
  • Value: You’ll save money with better asset life-cycle management, and you’ll never pay twice for maintenance.

Preventive Maintenance

  • TTec minimizes disruptions to your work environment by resolving issues proactively
  • Deep, remote visibility into the health and performance of your IT assets allows us to diagnose problems faster than ever
  • Value: Your team can get more done, and you’ll reduce expenditures on emergency repairs.

Reporting

  • You’ll get comprehensive, graphical reports emailed automatically every month
  • Simplifies capacity management and upgrade planning
  • Your team can get more done, and you’ll reduce expenditures on emergency repairs.
  • Value: You’ll be able to optimize every dollar you spend on IT based on accurate, detailed data.

Quarterly Business Reviews

  • We’ll meet every quarter to discuss the overall health and performance of your IT assets and ways to get the most out of your investments
  • Extensive data about your IT will support more accurate budget forecasting
  • You’ll be able to conduct more accurate budget forecasting based on the facts.
  • You’ll be able to conduct more accurate budget forecasting based on the facts.
  • Value: You’ll be able to conduct more accurate budget forecasting based on the facts.

Feel free to look around our site. If you would like more information about the flat-rate managed IT services provided by TTec, please take a moment to fill out the form on the page or give us a call at (905) 497.6611